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Rev. April 2022
1. COLLECTION OF PERSONAL INFORMATION
Lavazza collects the following types of personal information where it is reasonably necessary for our business purposes:
We do not generally collect sensitive information about you. However, in certain circumstances, we may ask that you provide us with certain health information (such as when you apply for employment with us).
You may notify us that you wish to deal with us by not identifying yourself or using a pseudonym. However, if we are not able to collect personal information about you, we may not be able to provide you with the products, services, information or assistance you require.
In addition to the above categories of personal information, other data you have provided directly on Lavazza’s social network pages (Facebook, Twitter, Instagram, etc.) may be processed and shared on those social network pages. Please refer to the terms of service of those social network pages for privacy compliance policies.
2. HOW LAVAZZA COLLECTS PERSONAL INFORMATION ABOUT YOU
We collect your personal information for the following purposes:
when you make a purchase via our website
when you contact our consumer information services via telephone or our contact us web page
when you sign up to receive our newsletter or other marketing materials
when you enter a promotion
when you apply for employment with us and during the recruitment process
when you conduct business with us
when you provide your information to our staff
when you supply goods and/or services to us
when you download App Piacere Lavazza and register and use your clever coffee machine
We may also collect personal information about you from publicly available sources (such as the internet) and from third parties (such as your referees provided during the recruitment process if you apply for a job with us).
3. PURPOSE OF COLLECTION & USE OF PERSONAL INFORMATION
We collect your personal information for the following purposes
to fulfil an order you have placed on the Site
to conduct business with you
to respond to your query submitted via our consumer information service
to process your entry into a promotion
to consider your application for employment
to send you marketing materials (but only where you have consented to receive those marketing materials or where we are permitted to do so by law)
to set and use your smart machine through the App
for any other purpose that was communicated to you at the time of collection
Any additional purpose for the collection of personal information (not set out in this policy) will be identified at the time that we collect personal information from you, or as soon as practicable afterwards.
We may disclose your personal information to third parties in connection with one or more of the purposes outlined above.
In particular, we may disclose your personal information to any one or more of the following third parties:
our parent company, Luigi Lavazza S.p.A. (Lavazza Italy), subsidiaries, and affiliated companies, in the course of our business operations. We share your personal information with employees and personnel of Lavazza as necessary for business purposes, such as processing your order, customer service, system administration, and promotion and marketing
any third parties to whom you have directed us to disclose your personal information (e.g. referees);
our contractors (such as mailing houses, prize providers, marketing agencies, insurance providers, website and data hosting providers and other IT suppliers) and others persons who provide services to us;
companies who may use your personal information in order to tailor electronic advertising to you (e.g. on a webpage) in relation to our products and services;
our accountants, insurers, lawyers, auditors and other professional advisers;
in the event that our assets are or may be acquired by a third party, to that third party and their advisors;
in certain circumstances, third parties that require the information for law enforcement or to prevent a serious threat to public safety; and
otherwise as permitted or required by law.
5. OVERSEAS DISCLOSURE & STORAGE
Personal information which we collect will be transferred to Lavazza Italy in the European Union and accessed by Lavazza Italy personnel for processing. Personal information processing by Lavazza Italy is compliant with relevant data protection laws, including the provisions of the European Union’s Regulation 679/2016 (“GDPR – General Data Protection Regulation”). We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
6. STORAGE & SECURITY
We may store personal information on computer databases and/or in hard copy, and will employ reasonable commercial physical and electronic security measures to protect any records which contain your personal information.
We may also engage third party service providers to assist in storing and processing certain types of personal information for us. Some of these service providers may be located overseas, or use facilities located overseas to provide us with services.
We will take reasonable steps to keep any personal information that we hold about you secure from misuse, interference and loss, and from unauthorised access, modification or disclosure as required by the privacy legislation.
However, except to the extent that liability cannot be excluded due to the operation of law, we exclude all liability (including in negligence) for the consequences of any unauthorised access to your personal information. Please notify us immediately if you become aware of any breach of security.
7. CONTACT INFORMATION
You can contact us if:
you want to access or correct any personal information that we hold about you
you want to unsubscribe from our marketing database
you think that we have breached the Australian Privacy Principles and you want to make a complaint
We can be contacted about privacy issues by email sent to firstname.lastname@example.org. Alternatively, you can write to us at Privacy Officer, Lavazza Australia, 117 Church Street, Hawthorn Victoria 3122.
When contacting us, please provide as much detail as possible in relation to your query, issue or complaint
Please note that:
Your complaints are will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner and in accordance with the privacy legislation. If you are not satisfied with the outcome of our assessment of your complaint, you may wish to contact the Office of the Australian Information Commissioner.
If you require access to the personal information that we hold about you, we may charge a fee for providing access to this information and we may refuse access where the privacy legislation allows us to do so.