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Terms and Conditions of Purchase

This website is operated by Lavazza Australia Pty Ltd, a company duly incorporated under the law of Australia having its registered office at 117 Church Street, Hawthorn (VIC) 3122 – ABN 94 605 275 107 (hereinafter also referred to as “Lavazza”, “we”, “us”)

Please periodically check this Terms and Condition of Purchase in order to be always aware of any eventual updates or modifications


You may make purchases via (Website) by selecting and placing your order in accordance with these Terms and Conditions and as directed on the Website.

Any order placed by you in the manner described in the Website is an offer by you to purchase a particular product or service for the price (including the delivery and other charges, if applicable) specified on the Website at the time you place your order.

By placing your order, you are agreeing to pay for and accept delivery of the goods ordered unless you ask us to cancel that order pursuant the provision of our Return Policy.

We reserve the right to reject your order for products purchased through the Website for any reason, including but not limited to if the products or services are not available, if there is an error in the description or price of the requested products or services as advertised on the Website or if there is an error in your order. If we reject your order, we will notify you by email of our rejection at the time you place the order or within a reasonable time thereafter and give you the option of reconfirming your order, changing your order or cancelling your order. If we are unable to contact you, we will treat the order as cancelled. If your order is cancelled and you have already paid for your purchase, you will receive a full refund.

We may require additional verification or information before accepting any order. Where permitted, we reserve the right to limit sales, including the right to prohibit sales to re-sellers. We reserve the right to contact you at the time you place the order or within a reasonable time thereafter if we have any concern about the quantity of products or services you have purchased. You must not pay, or attempt to pay, for purchases through any fraudulent or unlawful means.


Lavazza offers for sale on the Website exclusively products countersigned by Lavazza trademarks, by other trademarks granted in license or however behind authorizations of the respective holders. Lavazza does not sell on the Site second-hand products, not conforming products or products of quality standards lower than other products sold through traditional market channels (e.g. retail).    
The main feaures of the products are displayed within the products fiche on the Site. Pictures and colors of the products offered for sale on the Site may be vary depending on the Internet browser or the monitor You use and could be not precisely correspondent to the real one.


We may change the prices published on the Website at any time after the order is placed. You agree to pay the price current at the time of payment as described on the Website at the date you place the order.

Payments can be made :

(i)  by credit card (Visa / Mastercard / American Express) or

(ii)  through Paypal, by selecting it during the purchase procedure You will be redirected to the secure Paypal servers whereby logging in with your credentials you will be able to complete payment by debit on credit card, bank account or electronic wallet.

Financial Information regarding your card (e.g. card number, date of expiry, etc.) will be forwarded by encrypted protocol to the bank providing the electronic payment service. In addition, you will be contacted by our partner Braintree (a Paypal company), which will initiate device data collection using the Braintree client SDK, to avoid potential fraud. No other third parties can access these data. This information will never be used by Lavazza for any purpose other than processing your orders and/or in the event of Products refunding and/or where it is necessary in order to prevent or report cases of fraud to the Competent Authorities.

In case of refunds, any amounts paid by the Customer to Lavazza will be refunded using the same payment method used by the Customer to make the purchase. Refunds will be processed in the time and manner provided by the operator of that payment method. If the payment was made by cash, it will be the Customer's responsibility to promptly provide the bank details on which to obtain the refund (e.g., IBAN of the bank account) to the Customer Care Service.

All prices are inclusive of GST (where applicable). You are responsible for all duties, taxes and clearance charges that may be levied on the products.


To view our Delivery Policy, please visit


To view our Returns Policy, please visit


Title to the goods purchased from the Website does not pass from Lavazza to you until we have received payment in full for the goods.

All risk in the goods passes to you upon delivery to your address.


Lavazza's goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

For goods, you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.


To the extent permitted by law, Lavazza will not be liable in contract, tort (including negligence) or otherwise, for any direct, indirect, special, consequential or punitive loss or damages or any loss or damages whatsoever, including (but not limited to) loss of use, data, or profits, arising out of or in connection with: (1) the use, copying, or display of the contents of the Website; or (2) goods or services supplied by Lavazza under these Terms and Conditions.


a. To the extent permitted by law, Lavazza’s liability to you is limited, at Lavazza’s option, to:

      i. in the case of goods, the repair or replacement of the goods or the re-supply of equivalent goods (or paying the cost of any of these); or

      ii. in the case of any services supplied by Lavazza, to supplying the services again (or paying the cost of having the services supplied again).

b. To the extent permitted by law, in no event will Lavazza, its officers, employees or agents be liable for any consequential or indirect loss or damage, any loss of business or revenue, loss of profit, loss of opportunity, loss of data, loss of goodwill or loss of business reputation arising out of or in connection with the supply of goods or services under these Terms and Conditions.

c. This agreement is not intended to exclude, restrict or modify any right which you have at law which may not be excluded, restricted or modified by agreement.


Lavazza collects, uses, holds and discloses personal information in accordance with its Privacy Policy


These terms are governed by and must be construed in accordance with the laws of Victoria.